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Internet Privacy and Cookies Policy

This privacy policy sets out how we Colourchange UPVC Ltd uses and protects any information that you provide to us. 

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement. 

What type of information do we collect? 

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; Where there are login accounts we collect login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Where e-commerce elements exist we also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

How do we collect information? 

When you conduct a transaction on our website, or complete sections to request information or to contact us, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated within this policy.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide you with ongoing customer assistance

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners, including Attain Solutions Ltd, may use to provide and improve our respective services;

5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information? 

Our company is hosted on a secure web platform.  Your data may be stored through Colourchange UPVC's data storage, databases and the general Colourchange UPVC applications. We store your data on secure servers behind a firewall.  

Where applied all direct payment gateways offered by, and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

How long do we keep the information for? 

We will retain data from Customers that have purchased items from us for period which covers the term of any warranty. 

Other data will be held for a period until either data is cleansed or is requested to be removed 

How do we communicate with you? 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

How do we use cookies and other tracking tools? 

Our website uses tracking cookies – we use this information to provide data on how visitors use our website. This information is accessed primarily via Google Analytics and Google Search Console. We track this information to make improvements to the website, user experience and to analyse the activity on each area of our site. 

Where digital marketing activity is used we will use cookies to re-target the site visitors using social media platforms, Adwords and similar platforms. The purpose is to target messages to visitors that have shown an interest in the product or services.  

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

How can you withdraw your consent? 

If you don’t want us to process your data anymore, please contact us at enquiries@colourchangeupvc.co.uk or send us mail to: Unit D4, Base Business Park, Rendlesham, Woodbridge, Suffolk, IP12 2TW 

Privacy policy updates 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  

Questions and your contact information 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at enquiries@colourchangeupvc.co.uk or send us mail to: Unit D4, Base Business Park, Rendlesham, Woodbridge, Suffolk, IP12 2TW 





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